Delivering exceptional reliability in EV charging.
Reliability is the bedrock of any successful public EV charging network. After all, what good is a charging station if it cannot consistently and dependably deliver the power needed to keep EVs on the road?
Simple. Rapid. Reliable.
Reliability is the bedrock of any successful public EV charging network. After all, what good is a public charging station if it cannot consistently and dependably deliver the power needed to keep EVs on the road? At Osprey Charging, we have always provided the highest level of reliability to our customers, consistently achieving a reliability rate above 99% and being voted a Driver Recommended Network five years running in the Zapmap annual driver survey.
The Public Charge Point Regulations 2023.
One of the UK government’s core consumer experience regulations is that public EV charging infrastructure must maintain an average reliability rate of above 99% across the year.
Achieving, and accurately and consistently reporting on, this high level of reliability in EV charging infrastructure, has meant charge point operators (CPOs) must have total control and visibility over their charge point management.
At Osprey, we took the decision in 2020 to develop our proprietary software platform, Osprey Iris. Thanks to Osprey Iris, we can accurately measure and report on our reliability via the relevant OCPI codes from the charge points, ready for the first reporting deadline in early 2026.
The other Public Charge Point Regulations ensure that fast and rapid public charge points accept contactless card payment and have free-to-phone 24/7 helplines; pricing is in p/kWh and displayed clearly; and CPOs make certain availability data public.
The Osprey approach to reliability.
When the Regulations came in in 2023, the Osprey network had been operating at a level of reliability consistently above 99%.
Achieving exceptional reliability of EV charging involves a combination of hardware choice, software development, in-house analysis, high standards, and continuous improvement. Here's how Osprey consistently delivers on its promise of reliability:
Robust Infrastructure: The foundation of reliability lies in the quality and resilience of the charging infrastructure hardware. Osprey is independent of all charger hardware providers, meaning that we can choose and install the most reliable charging stations that are designed and built to meet the highest industry standards, ensuring long-term durability and dependability.
Proactive Maintenance: Regular and proactive maintenance is key to preventing downtime and addressing any potential issues long before they impact customers. Osprey employs a rigorous maintenance schedule as well as 24/7 remote monitoring to keep our chargers in optimal working condition.
Smart Monitoring: Osprey's proprietary charger management software platform, Osprey Iris, allows us to track charger performance in real time. This proactive and reactive monitoring enables us to identify and address any issues swiftly, minimising disruption to our customers. With Osprey Iris managed in-house we can also develop new features easily.
Customer-Centric Approach: At Osprey, we prioritise the needs and expectations of our customers. Reliability, to us, means that customers can consistently access and pay for the charging they require, in the way they want to, every time. We are committed to delivering on this promise.
Setting the standard.
Reliability is not just a benchmark; it is a promise. At Osprey, we are steadfast in our commitment to providing EV drivers with a simple, rapid, reliable charging experience. We set the standard on contactless payment, roaming, fleet integrations and accessible charging hubs. As the industry evolves and regulations continue to shape the landscape, we will continue to set the standard for a reliable public charging experience.
Because every EV driver should be able to charge with confidence, worry-free.
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