Why am I seeing more than one transaction on my account?
When you charge with Osprey, an initial pre-authorisation amount (£25/£45) is reserved on your account.
At the end of the session, Osprey will bill you for the final payment amount. If the final charge is more than the pre-authorisation, this will appear as two transactions on your statement.
If the final charge amount is less than the pre-authorisation fee, the difference will appear on your statement as a refund. Any payment reservations are returned, and you will not be charged twice for the same transaction.
If you notice duplicate transactions that do not fit the above description on your Monzo account from Osprey we recommend reaching out to Monzo directly to discuss the true payment status.
Monzo has provided guidance on how to report such issues through their app: Tap on the transaction that isn’t displaying correctly. Scroll to the bottom of the page and tap on "Improve name, location, or logo". Monzo will then take a closer look at the transaction and assist you further. Alternatively, you can also contact Monzo via chat or email for additional assistance.
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