FAQS
Pre-authorisation fees.
When you pay by contactless debit or credit card, a pre-authorisation amount will be reserved on your card. This is a funds check and is not actually taken from your bank account.
Why am I seeing £25 on my statement?
Our 50kW Circontrol Raption units will hold a pre-authorisation amount of £25 on your card. The pre-authorisation amount is then released within a few working days of your charging session, and you will only be billed for the kWh used. Please note that some banks take longer to clear the pre-authorisation fee. If you have concerns, please contact your bank directly.
Why am I seeing £45 on my statement?
Some of our chargers (75kW and 175kW Tritium and 150kW Kempower units) will hold a funds check of £45 on your bank account.
Please note that some banks (including Monzo, Starling and Revolut) will show this as a transaction on your statement, however, the charge is pending and will usually reversed in a few working days.
How long does it take for a preauthorisation to clear?
Normally the pre-authorisation amount takes a couple of working days to clear in banking statement. If you had a failed charge and no charge took place, the full pre-authorisation payment will be returned to you within a few working days. Please note that some banks take longer to clear the pre-authorisation fee, something Osprey do not have control over. If you have concerns, please contact your bank directly.
More FAQs.
